The Validation Double Standard: Why AI Models Face Scrutiny That Human Analysts Don’t

When an AI model risk scores an email for potential compliance violations, regulators expect extensive validation including test datasets, performance metrics, bias testing, ongoing monitoring and detailed documentation. The model’s decision-making process must be transparent, measurable and continuously validated. When a human analyst risk scores that same email, making the same compliance assessment with the […]

Designing Voice Surveillance: Beyond Minutes, Models and Misplaced Effort

Voice remains one of the most resource-intensive surveillance channels. While email and messaging coverage is mature, voice introduces practical voice surveillance design challenges that are often overlooked. These include how to handle transcription accuracy across multilingual teams, when to enable speaker separation, how to manage translated summaries and how to prioritise ingestion when surveillance coverage […]