Shipping & Refund Policy

1. Digital Products & Course Access (Shipping Policy)

Conduct Surveillance provides digital services including eLearning modules, downloadable resources, and online tools. No physical shipping is involved.

  • Course Access: Upon successful payment, users receive immediate access to digital content via their account dashboard.

  • Downloadable Materials: Supplementary materials will be available within the member or course area.

  • Access Issues: If you experience delays or issues accessing your content, please contact us at care@conductsurveillance.com within 24 hours.

 

2. Consulting Services

Consulting and bespoke training services are delivered via virtual meetings, secure portals, or as otherwise agreed with the client. Deliverables follow project timelines outlined in the service agreement.

 

3. Refund Policy

Digital Products (Courses, Tools, Downloads)

All purchases of digital content are non-refundable due to the immediate access and proprietary nature of the material.

Refunds may be considered in the following cases:

  • Technical issues on our side prevent access to purchased content.

  • The content was purchased in error, not accessed, and cancellation is requested within 48 hours.

Access logs, download activity, and system data are used to verify consumption.

Subscription Services

Subscription services are offered on a monthly recurring basis contract.

  • Cancellation: You may cancel your subscription at any time.

Consulting & Advisory Engagements

Refunds for consulting or bespoke training services are governed by individual agreements. Unless otherwise stated in writing, fees are non-refundable once work has commenced.

 

Contact Us

If you have any questions regarding your order, subscription, or refund eligibility, please contact:

Email: care@conductsurveillance.com